Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Lekshaa.

These Terms of Service ("Terms") govern your use of our websites, products, and services available through www.lekshaa.com, www.lekshaa.in, and any related platforms operated by Lekshaa ("we", "us", "our").

By accessing our website, browsing our collections, or making a purchase, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or the age of majority in your jurisdiction.

  • You have the legal authority to enter into binding agreements.

  • All information provided by you is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.

2. Products and Product Information

We strive to display our jewellery products as accurately as possible.

However:

  • Product colours may vary slightly depending on your device or screen settings.

  • Product images are for illustration purposes only.

  • Slight variations in colour, finish, texture, size, and appearance may occur.

  • Product availability is subject to change without notice.

We reserve the right to modify, discontinue, or limit quantities of any product at any time.

3. Orders and Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Limit quantities purchased per customer.

  • Refuse service to any customer at our sole discretion.

An order is considered accepted only after payment has been successfully processed and a confirmation email has been sent.

4. Pricing and Payments

All prices displayed are subject to change without notice.

Prices may:

  • Include or exclude taxes depending on your location.

  • Exclude shipping charges, customs duties, import taxes, or other fees.

Customers are responsible for any applicable customs duties, taxes, import charges, or government fees imposed by their country.

We accept payments through approved payment providers available on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

5. Shipping and Delivery

Delivery times shown on our website are estimates only.

While we make every effort to ensure timely delivery, we are not responsible for delays caused by:

  • Courier partners

  • Customs clearance

  • Weather conditions

  • Public holidays

  • Events beyond our reasonable control

Risk and ownership of products pass to the customer upon successful delivery.

For full details, please refer to our Shipping Policy.

6. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the terms outlined in that policy.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Product photography

  • Graphics

  • Videos

  • Text

  • Website design

  • Marketing materials

are owned by Lekshaa or its licensors and are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit any content without our prior written consent.

8. User Content and Reviews

If you submit reviews, testimonials, photographs, social media content, feedback, or other materials to Lekshaa, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display such content for marketing and business purposes.

You represent that:

  • You own the rights to the content submitted.

  • The content does not violate any third-party rights.

  • The content is truthful and not misleading.

We reserve the right to remove any content at our discretion.

9. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Upload malicious code, viruses, or harmful software.

  • Scrape, copy, or extract website content without permission.

  • Interfere with website functionality or security.

  • Engage in fraudulent activities.

Violation of these Terms may result in suspension or termination of access to our services.

10. Third-Party Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for:

  • Third-party content

  • Third-party privacy practices

  • Third-party products or services

Your interactions with third parties are solely between you and the third party.

11. Privacy

Your use of our services is also governed by our Privacy Policy.

By using our website, you consent to the collection, use, and processing of your information as described in our Privacy Policy.

12. Disclaimer

To the fullest extent permitted by law:

  • Our website and services are provided on an "as is" and "as available" basis.

  • We do not guarantee uninterrupted or error-free access.

  • We make no warranties regarding product suitability for any specific purpose except as required by law.

Nothing in these Terms excludes consumer rights that cannot be excluded under applicable law.

13. Limitation of Liability

To the maximum extent permitted by law, Lekshaa shall not be liable for:

  • Indirect losses

  • Consequential losses

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

arising from your use of our website, products, or services.

Our total liability shall not exceed the amount paid by you for the relevant order.

14. Indemnification

You agree to indemnify and hold harmless Lekshaa, its directors, employees, affiliates, contractors, and partners from any claims, damages, liabilities, costs, or expenses arising from:

  • Your violation of these Terms

  • Your misuse of our website

  • Your infringement of any third-party rights

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Kerala, India.

Where mandatory consumer protection laws apply in another jurisdiction, those rights remain unaffected.

16. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with the revised effective date.

Your continued use of our website after changes are posted constitutes acceptance of those changes.

17. Contact Information

For any questions regarding these Terms of Service, please contact us:

Lekshaa Customer Support

Email: support@lekshaa.com

Website:
www.lekshaa.com
www.lekshaa.in

Business Name:
Lekshaa

Support Hours:
Monday – Friday
9:00 AM – 6:00 PM IST