Refund Policy

Refund Policy

At Lekshaa, customer satisfaction is important to us. If you are not fully satisfied with your purchase, eligible products may be returned subject to the conditions below.

Return Eligibility

Products may be eligible for return if:

  • The return request is raised within 14 days of delivery
  • The product is unused, unworn, and in original condition
  • Original packaging, tags, invoice, and accessories are intact

Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned:

  • Earrings
  • Nose pins / nose rings
  • Toe rings

The following items are also non-returnable:

  • Personalised or custom-made jewellery
  • Gift cards

If you receive a damaged, defective or incorrect item, please see the section below. If you are unsure whether an item is eligible for return, please contact our support team before placing your order.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos or videos for verification.

Refund Process

  • Approved refunds are initiated within 2 to 5 business days after inspection and approval, plus 5 to 10 business days for your bank to credit the amount
  • Refunds are issued back to the original payment method used during checkout
  • Actual credit timelines may vary depending on your bank, card issuer, or payment provider

International Returns

For international orders:

  • Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect
  • Customs duties, import taxes, VAT, local taxes, and shipping charges are non-refundable unless required by applicable law
  • Lekshaa is not responsible for items lost or damaged during international return transit
  • Customers should use a trackable shipping service for international returns

Order Cancellation

Orders can only be cancelled before dispatch. Once an order has been shipped, cancellation may no longer be possible.

Return Shipping

  • India orders: customers are responsible for arranging and paying for return shipping to the return address provided by our support team
  • International orders: customers are responsible for arranging and paying for return shipping to our designated return address
  • We strongly recommend using a trackable and insured shipping service; Lekshaa is not responsible for items lost or damaged during return transit
  • Return instructions will be shared once your return request is approved. Items returned without prior approval will not be accepted

Refund Exclusions

Original shipping charges, customs duties, taxes, and other import-related charges are generally non-refundable unless the return is due to a damaged, defective, incorrect, or materially misdescribed product.

Contact Us

For returns and refund support, contact support@lekshaa.in.