Frequently Asked Questions
1. What products does Lekshaa sell?
Lekshaa offers a curated collection of premium temple and fashion jewellery, including necklaces and necklace sets, earrings and jhumkas, bangles and kadas, haarams and pendant sets. Our pieces are crafted to complement modern, elegant styles — designed to make you feel luxurious every day.
2. Does Lekshaa ship internationally?
Yes. Lekshaa ships worldwide. International shipping rates are calculated at checkout based on your delivery location.
3. Do you offer Cash on Delivery?
No. Cash on Delivery (COD) is not available at this time. We accept prepaid online payments only, for both domestic and international orders.
4. Which payment methods do you accept?
We accept secure prepaid online payments, including credit and debit cards (Visa, Mastercard, RuPay), UPI, net banking, and popular wallets. International customers can pay by credit or debit card. Available options are shown at checkout.
5. How long does shipping take?
All orders are processed within 1–3 business days after payment confirmation. Within India, delivery takes 3–7 business days for metro cities, 5–10 business days for non-metro cities and 7–14 business days for remote locations. International delivery usually takes 5–15 business days depending on the destination country and customs clearance (see our Shipping Policy for country estimates).
Shipping charges: within India, standard shipping is free on orders of ₹2,000 and above, and ₹150 on orders below ₹2,000. International shipping rates are calculated at checkout based on your location.
6. Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other fees levied by your country's customs authority. These charges are the responsibility of the customer and are not included in the order total or shipping fee. We recommend checking your local customs regulations before placing an order.
7. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can use this to monitor your delivery status in real time.
8. Can I return a product?
Yes. We accept returns on eligible items within 14 days of delivery, provided the product is unused, in its original packaging, and in the same condition as received. Earrings, nose pins / nose rings, toe rings, personalised items and gift cards cannot be returned (see question 10). To initiate a return, please contact our support team with your order details.
9. Can I return an international order?
Yes. International orders can be returned within 14 days of delivery, subject to the same eligibility conditions. Customers are responsible for return shipping costs, and customs duties, import taxes or brokerage fees are non-refundable. If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.
10. What items are non-returnable?
For hygiene and safety reasons, the following items cannot be returned: earrings, nose pins / nose rings, and toe rings.
Personalised or custom-made jewellery and gift cards are also non-returnable.
Other items can only be returned if they are unused, unworn, in their original condition, and returned with all original packaging and tags. If you are unsure whether an item is eligible for return, please contact our support team before placing your order.
11. How long do refunds take?
Once your return is received, inspected and approved, refunds are typically initiated within 2–5 business days to your original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.
12. Is online payment secure?
Yes. All transactions on Lekshaa are secured with SSL encryption. We do not store your card or payment details. Our payment gateway partners are PCI-DSS compliant, ensuring your financial information is always protected.
13. Can I cancel my order?
Orders can be cancelled before dispatch. To request a cancellation, please contact our support team as soon as possible with your order number. Once an order has been dispatched, it cannot be cancelled.
14. How do I contact Lekshaa support?
You can reach our support team by emailing us at support@lekshaa.in or on WhatsApp at +91 903 5050 262 (Monday to Saturday, 9:00 AM to 6:00 PM IST). We aim to respond to all queries within 24–48 business hours. For faster assistance, please include your order number in your message.